FAQ
Do you have a showroom?
Yes, we have a private showroom at our warehouse in Movilița, Ialomița. Viewings are strictly by appointment only. Please contact us to arrange a viewing.
Do you provide a warranty?
Yes, we provide a 2 year warranty. Please see our warranty policy for the full terms and conditions.
Is assembly required?
Yes, some assembly is required. Your bike will be 85% assembled when it is delivered. You will need to install the handlebars, front wheel and seat. Instructions, and a toolkit, are included in the box. For the best results, we recommend having your bike completed/inspected by a professional mechanic before riding it.
Do you provide company invoices?
Yes. You can enter your business name and tax code during checkout. These details will be included on the invoice for your order.
Can I cancel my order?
Yes, you can cancel an order directly from your account until your order has been dispatched.
Can I request a return?
Yes, we offer free returns for 14 days after receiving your order. You can request a return directly from your account. We will then contact you to arrange a collection.
To be eligible, items must be unused, in their original condition, and in all original packaging materials. We reserve the right to refuse any returns that do not comply.
Where can I access my account?
View and manage your account. You can use your account to manage your email address, delivery and billing addresses, payment methods and orders.
Where can I access my orders?
View and manage your orders.